We want you to be completely happy with your purchase. If for some reason you are not, please contact us and we will make it right!
If you are not completely satisfied with your order, please utilize our 30 Day Return/Exchange Policy. Personalized, customized, and engraved products as well as edible products and sample products are not returnable. Shipping fees are non-refundable. All Returns and Exchanges must be in their original packaging and be in perfect condition.
Returns and Exchanges need to be pre-approved. Please call 1-585-737-9484 for an Authorization Number which will need to be clearly marked on the outside of the returning package. Packages without Authorization Numbers clearly marked may be subject to possible refusal. We strongly suggest that you insure your return package to guarantee that we receive it and without damage.
Report all Damage/Shortage Claims within 15 Days of delivery acceptance. Please inspect your package as soon as you receive it. Unfortunately, we cannot guarantee a resolution on packages that aren't opened and inspected immediately upon receipt.
We cannot guarantee to cancel any order(s). We will make every attempt to intercept your order whenever possible, however, you will be charged for any work that has already been completed. In addition, there is a 25% (of order total) cancellation fee for all Seed Packet and Engraved orders already in process.
Special Orders are primarily orders other than product(s) regularly offered on our website and/or in our catalog. This may also include specially quoted pricing on larger quantities of regularly offered product(s). Special Order returns are subject to a 25% restocking fee.